This privacy policy explains how SE Health & Safety Ltd (“SEHS Academy”, “we”, “us”) collects and uses personal information when you visit our website, contact us, buy from us, or take one of our training courses. Last updated: [date].

1. Who we are

We are SE Health & Safety Ltd, company number 13119705, registered at 4th Floor, 10 Lower Thames Street, London, EC3R 6AF. We are registered with the Information Commissioner’s Office (ICO) under registration number ZB384707. SEHS Academy is a trading name of SE Health & Safety Ltd.

If you have any questions about this policy or your personal information, contact us at [Contact email] or write to us at the address above.

Our two roles

We handle personal information in two different ways, depending on who you are.

2. The information we collect

We do not ask for special category information, such as health information, as part of our courses. Please do not include it in messages or assessment answers.

Some learners may be aged 16 or 17, for example apprentices. Their employer is responsible for making sure it is appropriate for them to take our courses. We do not knowingly offer our services directly to anyone under 16.

3. How we use your information

UK data protection law says we must have a lawful basis for each way we use personal information. Ours are set out below.

We do not sell your personal information, and we do not use it to make automated decisions that have legal or similarly significant effects on you. Pass or fail results come from the assessment score, and you can always retake an assessment.

4. Who we share your information with

We only share personal information where we need to, and our suppliers may only use it to provide their service to us.

• Your employer, if they gave you access to our courses: your progress, scores, completion dates and certificates

• [Training platform provider], which hosts our courses and learner records

• Netlify, Inc., which hosts our website and contact form. Messages you send through our contact form are stored on Netlify’s servers in the United States

• [Payment provider], which processes card payments

• Our email and IT providers, such as [email provider]

• Our accountants and professional advisers, where needed

• Regulators, courts or law enforcement, where the law requires it

If you ask us to confirm that a certificate is genuine, for example as a principal contractor checking a worker’s training, we will only confirm the details shown on the certificate.

International transfers

Some of our suppliers may store or access information outside the UK. Where they do, we make sure it is protected by UK adequacy regulations, such as for countries in the European Economic Area, or by approved safeguards such as the UK International Data Transfer Agreement. For example, Netlify, which hosts our website and contact form, is based in the United States. Our agreement with Netlify includes the UK International Data Transfer Addendum to protect your information. Contact us for more details.

5. How long we keep your information

We keep personal information only for as long as we need it. Where we act for your employer, we follow their instructions on retention.

At the end of these periods, we delete the information or make it anonymous.

Keeping your information secure

We use suppliers with appropriate security, including encrypted connections, password-protected accounts and access controls. Each employer’s records are kept separate, and only that employer’s authorised administrators can see them. Only people who need to see your information to do their job can access it. If there is a data breach that is likely to put you at risk, we will tell you and the ICO where the law requires it.

6. Cookies

Cookies are small files stored on your device when you visit a website.

• Essential cookies keep you logged in, remember your course progress and keep the site secure. They don’t need your consent because the site can’t work without them.

• Analytics cookies help us understand how people use our website, such as which pages are visited most. We only use these if you agree through our cookie banner. [Delete this bullet if you don’t use analytics.]

You can change your cookie choices at any time through [the cookie settings link at the bottom of each page], or by changing your browser settings. Blocking essential cookies may stop the training platform working properly.

7. Your rights

Under UK data protection law you have the right to:

• Access a copy of the personal information we hold about you

• Correct information that is wrong or incomplete

• Delete your information, in some circumstances

• Restrict how we use your information, in some circumstances

• Object to us using your information based on legitimate interests, including for marketing

• Data portability: receive your information in a common format, or have it sent to another organisation

• Withdraw consent at any time, where we rely on consent

To use any of these rights, contact us at [Contact email]. We will respond within one month. There is usually no charge. If we hold your information on behalf of your employer, we will pass your request to them and help them respond.

8. Complaints

If you’re unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated at the top.

These terms apply to all courses, subscriptions and training services sold by SE Health & Safety Ltd. Last updated: [date].

1. About these terms

1.1 We are SE Health & Safety Ltd, company number 13119705, registered at 4th Floor, 10 Lower Thames Street, London, EC3R 6AF, VAT number GB429962747 (“SEHS Academy”, “we”, “us”). SEHS Academy is a trading name of SE Health & Safety Ltd. You can contact us at [Contact email].

1.2 These terms form the contract between us and the person or organisation buying from us (“you”). Please read them before you order. By placing an order, you agree to them.

1.3 Most of our customers are businesses. Section 6 gives extra rights to individuals buying for themselves as consumers. Nothing in these terms affects your legal rights as a consumer.

1.4 In these terms:

• Course means an online training course in our library.

• Learner means a person who takes a Course using an account we provide.

• Licence means the right for one named Learner to take one Course.

• Subscription means access to our course library for a set number of Learners for a set period.

• Bespoke Training means training we write or adapt for you under a separate quote.

• Platform means the online system we use to deliver Courses, track progress and issue certificates.

• Customer Admin means the person you nominate to manage your Learners on the Platform.

2. What we sell and how orders work

2.1 We sell:

• Licences, bought per Learner per Course

• Subscriptions, giving access to the course library for an agreed number of Learners for an agreed period

• Bespoke Training, under a separate written quote

2.2 You can order online, or by accepting a written quote from us. A quote is valid for 30 days unless it says otherwise.

2.3 The contract starts when we confirm your order in writing, including by email, or when we give you access to the Platform, whichever happens first.

2.4 For Bespoke Training, the quote will set out what we will produce, the timescale and the price. Any changes you ask for after we accept the order may change the price or timescale, and we will agree this with you first.

2.5 Unused Licences expire [Licence expiry] after purchase. Once a Learner has started a Course, they can complete it and retake the assessment for up to 12 months.

3. Accounts and access

3.1 For business customers, we will set up a private company area on the Platform and give access to your Customer Admin. Your Customer Admin can add Learners, assign Courses and see your company’s training records.

3.2 Each Licence and each Subscription place is for one named Learner. Accounts and logins must not be shared. You may reassign an unused Licence to a different Learner, but not once a Course has been started.

3.3 You are responsible for:

• giving us accurate details for your Customer Admin and Learners

• keeping login details secure, and telling us straight away if you think an account has been misused

• removing Learners who leave your organisation

• making sure your Learners use the Platform in line with these terms

3.4 Learners must be aged 16 or over. If a Learner is under 18, you are responsible for making sure the training is suitable for them.

4. Prices and payment

4.1 Prices are shown on our website or in your quote. Prices for business customers exclude VAT, which will be added at the current rate. Prices shown to individual buyers include VAT.

4.2 Individuals pay by card when ordering. Business customers pay [Payment terms], unless we agree otherwise in writing. Subscriptions are invoiced at the start of each subscription period.

4.3 If a business customer pays late, we may:

• charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998

• suspend access to the Platform until the overdue amount is paid, after giving you at least 7 days’ written notice

4.4 We may change our prices from time to time. Changes won’t affect orders we have already accepted. For Subscriptions, we will give you at least [Subscription notice period] notice of any price change before your renewal date.

5. Subscriptions, renewal and cancellation

5.1 Subscriptions run for the period stated in your order, usually 12 months.

5.2 Subscriptions renew automatically for the same period unless either of us gives written notice at least [Subscription notice period] before the renewal date. We will remind you before your renewal date.

5.3 You can add Learners to a Subscription at any time. We will charge for them pro rata for the rest of the period. You can’t reduce the number of Learners until the next renewal.

5.4 Business customers can’t cancel an accepted order for a refund, except as set out in these terms or where we have agreed in writing.

5.5 For Bespoke Training, if you cancel after we have started work, you must pay for the work done up to the date of cancellation.

6. Your rights if you buy as an individual

6.1 This section only applies if you are buying for yourself, and not for a business.

6.2 You normally have 14 days to change your mind and cancel an online order, starting on the day after we confirm your order.

6.3 Because our Courses are digital content, when you order we will ask you to agree that access starts straight away, and to confirm you understand that you lose your right to cancel once you start a Course. If you cancel within 14 days and haven’t started the Course, we will give you a full refund within 14 days of your request.

6.4 By law, our Courses must be as described, of satisfactory quality and fit for purpose. If a Course is faulty and we can’t fix it within a reasonable time, you may be entitled to a refund. Nothing in these terms affects these legal rights.

7. Certificates and what our training covers

7.1 A Learner who passes a Course assessment receives a certificate showing their name, the Course, the date and the score. Each certificate has a unique number we can use to confirm it is genuine.

7.2 Our Courses are awareness training. A certificate confirms that the Learner completed the Course and passed its assessment. It does not by itself show that the Learner is competent to carry out any particular task.

7.3 Unless a Course clearly says otherwise, our Courses and certificates:

• are not formal qualifications and are not accredited by any awarding body

• do not replace training or cards required by an industry scheme, a principal contractor or the law, such as CSCS cards, CITB SSSTS or SMSTS, PASMA, IPAF, or licensed asbestos training

• do not replace site inductions, task-specific instruction, or supervision

7.4 As an employer, you remain responsible for making sure your workers have the skills, knowledge, training and experience they need, including practical training and supervision. You also remain responsible for any site-specific or task-specific information and instruction.

8. Intellectual property

8.1 We, or our licensors, own all rights in our Courses, including the text, diagrams, scenarios, assessments, images and designs.

8.2 We give you a non-exclusive, non-transferable licence for your Learners to use the Courses you have paid for, through the Platform, for your own internal training, for the period of your Licence or Subscription.

8.3 You must not, and must make sure your Learners do not:

• copy, download, record, screenshot for distribution, or reproduce any Course content

• share Course content or assessment answers with anyone else

• resell the Courses, or use them to train people outside your organisation

• use the Courses to create competing training materials

8.4 For Bespoke Training, we keep ownership of our existing materials and methods. The quote will set out any rights you have in materials created specially for you.

9. The Platform and our content

9.1 The Platform is provided through a third-party learning platform provider. We will use reasonable efforts to keep it available, but we can’t promise uninterrupted access. There may be short breaks for maintenance or for reasons outside our control. Where we can, we will warn you in advance about planned maintenance.

9.2 Our Courses reflect UK law and guidance at the time they were written or last reviewed. We review them regularly and may update them, but laws and guidance change.

9.3 Our Courses give general information and training. They are not legal advice or project-specific health and safety advice, and they don’t replace a risk assessment, method statement or professional advice for a particular project.

9.4 We may update, improve or withdraw a Course. If we withdraw a Course you have paid for and a Learner hasn’t started it, we will offer you a replacement Course or a refund for that Licence.

10. Our liability

10.1 Nothing in these terms limits or excludes our liability for:

• death or personal injury caused by our negligence

• fraud or fraudulent misrepresentation

• anything else that can’t be limited or excluded by law

10.2 If you are a business customer:

• we are not liable for any loss of profit, revenue, business, contracts or goodwill, or for any indirect or consequential loss

• we are not liable for accidents, incidents, enforcement action or losses on your projects or sites, which remain your responsibility as the employer or duty holder (see section 7.4)

• our total liability to you under or in connection with these terms is limited to the total fees you paid us in the 12 months before the event giving rise to the claim

10.3 If you are an individual buyer, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for any business losses.

11. Data protection

11.1 Our Privacy Policy explains how we use personal information.

11.2 When we process your Learners’ personal information on your behalf, you are the controller and we are the processor. Our data processing agreement, which forms part of these terms, sets out how we handle that information.

11.3 You confirm that you have a lawful basis to give us your Learners’ information, and that you have told them how it will be used.

12. Suspension and ending the contract

12.1 We may suspend or close an account if a Learner shares their login, copies Course content, or otherwise seriously breaks these terms. We will tell you first unless there is an urgent reason not to.

12.2 Either of us may end the contract straight away by written notice if the other:

• seriously breaks these terms and, where it can be fixed, doesn’t fix it within 14 days of being asked to

• becomes insolvent, or stops trading

12.3 When the contract ends, access to the Platform ends. We will give business customers a copy of their Learners’ training records and certificates if asked within 30 days. After that, we will handle the records as set out in our Privacy Policy and data processing agreement.

13. Complaints and general terms

13.1 If you have a complaint, contact us at [Contact email]. We will acknowledge it within 5 working days and aim to resolve it within 20 working days.

13.2 Neither of us is responsible for delays or failures caused by events outside our reasonable control, such as a platform provider outage, internet failure or extreme weather.

13.3 These terms, your order and any quote make up the whole agreement between us. If a quote and these terms conflict, the quote applies.

13.4 We may update these terms. The version in force when you place an order applies to that order. For Subscriptions, changes apply from your next renewal, and we will tell you about them beforehand.

13.5 You may not transfer your rights under these terms without our written agreement. We may transfer our rights to another company within our group, or to a business that takes over ours, and we will tell you if we do.

13.6 No one other than you and us has any right to enforce these terms.

13.7 If any part of these terms is found to be invalid, the rest will still apply.

13.8 These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are an individual living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

1. Parties and background

This agreement is between:

1. [Customer name] of [customer address] (the “Customer”), and

2. SE Health & Safety Ltd, company number 13119705, of 4th Floor, 10 Lower Thames Street, London, EC3R 6AF (“SEHS Academy”).

The Customer uses SEHS Academy’s online training courses for its staff under the SEHS Academy Terms of Sale (the “Main Contract”). To provide that service, SEHS Academy processes personal data about the Customer’s staff on the Customer’s behalf. This agreement sets out how SEHS Academy will do that, as required by Article 28 of the UK GDPR. It forms part of the Main Contract.

2. Definitions

In this agreement:

• Data Protection Law means the UK GDPR, the Data Protection Act 2018, and any other UK law about personal data that applies.

• Controller, Processor, Data Subject, Personal Data, Personal Data Breach and Processing have the meanings given in the UK GDPR.

• Customer Personal Data means the Personal Data described in Schedule 1 that SEHS Academy processes on the Customer’s behalf.

• Sub-processor means any third party that SEHS Academy uses to process Customer Personal Data.

If this agreement and the Main Contract conflict on data protection, this agreement applies.

3. Roles and instructions

3.1 The Customer is the Controller and SEHS Academy is the Processor of the Customer Personal Data.

3.2 SEHS Academy will only process Customer Personal Data on the Customer’s documented instructions. These are set out in this agreement, the Main Contract, and the Customer’s use of the Platform’s settings, such as adding Learners or assigning Courses. The only exception is where UK law requires SEHS Academy to process it. In that case, SEHS Academy will tell the Customer first unless the law forbids this.

3.3 SEHS Academy will tell the Customer straight away if it believes an instruction breaks Data Protection Law.

3.4 The Customer is responsible for:

• having a lawful basis to share its staff’s Personal Data with SEHS Academy

• telling its staff how their Personal Data will be used, including by SEHS Academy

• making sure its instructions comply with Data Protection Law

3.5 SEHS Academy will not use Customer Personal Data for its own purposes. SEHS Academy may use anonymous summary data that doesn’t identify any person, such as average assessment scores, to improve its Courses.

4. Confidentiality and security

4.1 SEHS Academy will make sure that everyone it authorises to access Customer Personal Data is bound by a duty of confidentiality, and only accesses it where they need to.

4.2 SEHS Academy will put in place appropriate technical and organisational measures to protect Customer Personal Data, as required by Article 32 of the UK GDPR. The measures are set out in Schedule 2. SEHS Academy may update them, as long as the level of protection doesn’t go down.

5. Sub-processors

5.1 The Customer gives SEHS Academy general permission to use Sub-processors. The Sub-processors in place when this agreement is signed are listed in Schedule 3.

5.2 SEHS Academy will give the Customer at least 30 days’ written notice before adding or replacing a Sub-processor. The Customer may object on reasonable data protection grounds within that period. If we can’t resolve the objection, the Customer may end the affected service without penalty.

5.3 SEHS Academy will have a written contract with each Sub-processor that gives Customer Personal Data the same level of protection as this agreement.

5.4 SEHS Academy remains responsible to the Customer for the work of its Sub-processors.

6. International transfers

6.1 SEHS Academy will only transfer Customer Personal Data outside the UK, or allow a Sub-processor to do so, where the transfer is covered by UK adequacy regulations, such as for the European Economic Area, or by appropriate safeguards such as the UK International Data Transfer Agreement or Addendum.

6.2 Schedule 3 shows where each Sub-processor stores data.

7. Helping the Customer

Data subject requests

7.1 If SEHS Academy receives a request from one of the Customer’s staff to use their data protection rights, such as asking for a copy of their training records, SEHS Academy will pass it to the Customer within 5 working days and will not respond directly unless the Customer asks it to.

7.2 SEHS Academy will help the Customer respond to these requests, taking into account the nature of the processing. Most training records can be exported by the Customer Admin directly from the Platform.

Personal data breaches

7.3 SEHS Academy will tell the Customer without undue delay, and in any case within 48 hours, after becoming aware of a Personal Data Breach affecting Customer Personal Data.

7.4 SEHS Academy will give the Customer the information it reasonably needs to meet its own obligations, including to report to the ICO within 72 hours where required. This includes, as far as SEHS Academy knows them:

• what happened, and when

• the types of data and the approximate number of people affected

• the likely consequences

• what SEHS Academy has done, or will do, to deal with it and reduce any harm

7.5 SEHS Academy will not tell the ICO or the affected people about a breach of Customer Personal Data without the Customer’s agreement, unless the law requires it.

Impact assessments

7.6 SEHS Academy will give the Customer reasonable help with any data protection impact assessment, or prior consultation with the ICO, that relates to SEHS Academy’s services.

8. Audits

8.1 SEHS Academy will make available to the Customer the information reasonably needed to show that it is meeting this agreement. This will usually be through written answers to questionnaires, and copies of relevant policies and Sub-processors’ security certifications.

8.2 If that isn’t enough, the Customer, or an auditor it appoints who is bound by confidentiality, may carry out an audit. This is limited to once a year, unless there has been a Personal Data Breach or the ICO requires it. The Customer must give at least 30 days’ notice and pay its own costs.

9. When the agreement ends

9.1 This agreement lasts for as long as SEHS Academy processes Customer Personal Data under the Main Contract.

9.2 When the Main Contract ends, the Customer may ask for an export of its training records and certificates within 30 days. After that, SEHS Academy will delete Customer Personal Data within [90 days], and ask its Sub-processors to do the same, unless the law requires SEHS Academy to keep it. SEHS Academy will confirm the deletion in writing if asked.

9.3 SEHS Academy may keep the certificate number, Learner name, Course and completion date for the period in Schedule 1, so that certificates can still be verified, unless the Customer tells SEHS Academy in writing not to.

10. Liability and governing law

10.1 Each party’s liability under this agreement is subject to the limits in the Main Contract, except where Data Protection Law does not allow liability to be limited.

10.2 This agreement is governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Schedule 1: Details of the processing

Schedule 2: Security measures

• Separate company areas: each Customer’s data is held in its own area on the Platform, visible only to that Customer’s authorised Customer Admins and to authorised SEHS Academy staff

• Access control: unique logins for every user, role-based permissions, and access removed promptly when SEHS Academy staff no longer need it

• Passwords: minimum password standards, with two-factor authentication for SEHS Academy administrator accounts

• Encryption: data encrypted in transit (HTTPS) and at rest by the Platform provider

• Hosting: Platform hosted by a provider with recognised security certification, such as ISO 27001 or SOC 2 [confirm for your provider]

• Backups: regular backups by the Platform provider, so data can be restored after an incident

• Devices: SEHS Academy computers protected by passwords, up-to-date software, anti-malware and full-disk encryption

• People: SEHS Academy staff with access to Customer Personal Data are bound by confidentiality and trained in data protection

• Minimising data: only the data needed for training records is collected, and exports are stored securely and deleted when no longer needed

• Incidents: a written procedure for spotting, recording and reporting Personal Data Breaches

Schedule 3: Approved sub-processors

Signatures

This policy explains how SE Health & Safety Ltd, trading as SEHS Academy (“we”, “us”), uses cookies and similar technology on sehsacademy.co.uk. Last updated: [date].

1. What cookies are

Cookies are small text files a website saves on your device. Similar technology, such as your browser’s local storage, works in the same way. In this policy, we call all of these “cookies”.

Some cookies are needed for the website to work. Others help us understand how the website is used. The law says we must ask for your permission before using any cookie that isn’t strictly necessary.

2. Cookies we always use

These cookies are strictly necessary. Without them, you couldn’t sign in, take a course or pay. We don’t need your permission to use them, and you can’t switch them off on our website.

3. Managing cookies

You can read this policy at any time using the Cookies link at the bottom of every page. We don’t use any optional cookies, such as analytics or advertising cookies. If we ever start to, we’ll ask for your permission first and update this policy.

You can also delete or block cookies in your browser settings. If you block strictly necessary cookies, parts of the website, such as signing in and saving your progress, won’t work.

4. More information

Our Privacy Policy explains how we use personal information, including information collected through cookies. If you have any questions, email us at [Contact email] or call 07774 031154.

You can find out more about cookies on the Information Commissioner’s Office website.

These terms explain the rules for using sehsacademy.co.uk (the “website”). By using the website, you agree to them. Last updated: [date].

These terms cover using the website itself. Buying courses is covered by our Terms of Sale, and taking courses by our Learner Rules.

1. Who we are

The website is run by SE Health & Safety Ltd, trading as SEHS Academy, a company registered in England and Wales with company number 13119705. Our registered office is 4th Floor, 10 Lower Thames Street, London, EC3R 6AF. SEHS Academy is a trading name of SE Health & Safety Ltd.

You can contact us at [Contact email], on 07774 031154, or by post at 4th Floor, 10 Lower Thames Street, London, EC3R 6AF.

2. Using the website

2.1 You may use the website to find out about our courses, buy courses, take courses you have access to and contact us.

2.2 You must not:

• try to get into parts of the website, or other people’s accounts, that you don’t have permission to use
• upload or send viruses or other harmful code, or anything that could damage the website
• use automated tools to copy, scrape or download content from the website
• use the website in a way that breaks the law or is fraudulent
• send messages through the website that are abusive, offensive or misleading

2.3 We try to keep the website available at all times, but we can’t promise it will always be available or free from faults. We may suspend it for maintenance or updates.

3. Our content

3.1 We, or the people we license content from, own all rights in the website and our courses. This includes the text, diagrams, scenarios, assessments, images, designs and the SEHS Academy name and logo.

3.2 You may view and print pages for your own use. You must not copy, share, sell or reuse our content, in whole or in part, without our written permission.

4. Information on the website

4.1 Our courses and website content are awareness training and general information. They are not a substitute for advice about your own work, site or project. If you need advice about a specific situation, speak to a competent health and safety adviser.

4.2 We keep our content up to date with UK law and HSE guidance, but laws and guidance change. We can’t promise everything on the website is complete or current at all times.

5. Links to other websites

The website links to other websites, such as the HSE and the Information Commissioner’s Office. We don’t control those websites and aren’t responsible for their content.

6. Our responsibility to you

6.1 Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited by law.

6.2 If you are using the website as a consumer, we are only responsible for loss or damage you suffer that was a foreseeable result of us breaking these terms or failing to use reasonable care.

6.3 If you are using the website for business, we are not responsible for loss of profit, loss of business, business interruption or loss of business opportunity arising from your use of the website. Our responsibility for courses you buy is set out in our [Terms of Sale].

7. Your personal information

Our Privacy Policy explains how we use your personal information, and our Cookie Policy explains how we use cookies.

8. Changes to these terms

We may update these terms from time to time. The date at the top shows when they were last changed. Please check them each time you use the website.

9. Law

These terms are governed by the law of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts.

This applies only if you are buying a course for yourself, and not for a business. It sets out your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Last updated: [date].

1. Your right to cancel

You have 14 days to cancel your order without giving a reason. The 14 days start on the day after we confirm your order by email.

2. When you lose the right to cancel

Our courses are digital content. When you order, we ask you to agree that your access starts straight away, and to confirm you understand that you lose your right to cancel once you start a course.

This means:

• If you haven’t started the course: you can cancel within 14 days and get a full refund.
• If you have started the course: you can no longer cancel that course. Opening the first lesson counts as starting.
• If you bought a course pack: you can cancel any course in the pack that you haven’t started. We’ll refund the share of the pack price for those courses, worked out in proportion to the full price of each course.

This doesn’t affect your legal rights if a course is faulty or not as described. Our Terms of Sale explain these rights.

3. How to cancel

To cancel, tell us clearly that you want to cancel before the 14 days are up. You can:

• email us at [Contact email]
• write to us at SE Health & Safety Ltd, 4th Floor, 10 Lower Thames Street, London, EC3R 6AF
• use the form below, although you don’t have to

If you email us, we’ll confirm we have received your cancellation by email.

4. Your refund

We will refund everything you paid for the cancelled course or courses within 14 days of the day you tell us you want to cancel. We will use the same payment method you used, unless you agree otherwise. You won’t pay any fees for the refund.

Once we have processed your cancellation, we’ll remove your access to the cancelled course.

5. Model cancellation form

Complete and return this form only if you want to cancel your order.

To: SE Health & Safety Ltd, trading as SEHS Academy, 4th Floor, 10 Lower Thames Street, London, EC3R 6AF. Email: [Contact email]

I/We* hereby give notice that I/We* cancel my/our* contract for the supply of the following digital content:

Course or course pack: ______________________________

Ordered on: ______________________________

Order number (if you have it): ______________________________

Name of consumer(s): ______________________________

Address of consumer(s): ______________________________

Email address used for the order: ______________________________

Signature of consumer(s) (only if this form is sent on paper): ______________________________

Date: ______________________________

*Delete as appropriate

These rules apply to everyone who takes an SEHS Academy course, whether you bought it yourself or your employer gave you access. You agree to them when you create your account. Last updated: [date].

They keep certificates meaningful. When a principal contractor, client or inspector sees an SEHS Academy certificate, they need to trust that the person named on it did the training.

1. Your account

1.1 Your account is for you only. Don’t share your login details, and don’t let anyone else use your account.

1.2 Use your real name. It will appear on your certificates.

1.3 Keep your password safe. If you think someone else knows it, change it straight away and tell us at [Contact email].

2. Taking courses and assessments

2.1 Do every course and assessment yourself. Don’t ask or let anyone else do them for you, even in part.

2.2 You can look back at the lessons while you study. During the assessment, answer the questions on your own, without help from another person.

2.3 Don’t share or publish the assessment questions or answers, and don’t use answers someone else has shared.

2.4 You can retake an assessment if you don’t pass. Once you have started a course, you have up to 12 months to complete it.

3. Our course material

3.1 The courses are for your own training. You must not copy, record, screenshot, download, share or sell course content, except where a course gives you a document to keep.

3.2 You can talk about what you have learned with your colleagues. That’s the point of the training.

4. What your certificate means

4.1 Our courses are awareness training. A certificate shows you completed the course and passed the assessment on that date.

4.2 A certificate doesn’t, on its own, make you competent to carry out a particular task. It doesn’t replace practical training, supervision, or a licence or card where one is needed. For example, asbestos awareness training doesn’t allow you to remove asbestos.

4.3 Don’t change a certificate, or show a certificate as yours if it isn’t.

5. If these rules are broken

5.1 If we reasonably believe these rules have been broken, we may:

• suspend your account while we look into it
• cancel any certificate affected, and record it as cancelled if anyone checks the certificate number
• tell your employer, if your employer gave you access to the course

5.2 We will tell you what we believe has happened and give you the chance to respond before we make a final decision, unless the law or a risk of harm prevents this. You can appeal a decision using our Complaints and Appeals Procedure.

6. Your information

If your employer gave you access, they can see your progress, scores and certificates. Our Privacy Policy explains how we use your information.

7. Questions

If you have any questions about these rules, email us at [Contact email] or call 07774 031154.

We want everyone to be able to use the SEHS Academy website and take our courses, including people with disabilities, learning differences and people who don’t have English as a first language. This statement covers sehsacademy.co.uk. Last updated: [date].

1. What we aim for

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. This means you should be able to:

• use the website and courses with a keyboard only
• use a screen reader, such as NVDA, JAWS or VoiceOver
• zoom in up to 400% without the text spilling off the screen
• use the website on a phone, tablet or computer
• use the website in light or dark mode

We also write our courses in plain English, in short sections, so they are easier to follow.

2. How accessible the website is

We last checked the website on [date] by [how it was checked, for example “testing it ourselves with a screen reader and keyboard” or “an external audit by [company]”].

We know these parts may be harder to use:

• [Known issue, for example “some course diagrams don’t have a full text description yet”]
• [Known issue]

We are working to fix these by [date]. [Delete this list if you don’t know of any issues.]

3. If you need help or a different format

If you find it hard to use the website or a course, contact us and we’ll do our best to help. For example, we can:

• send you course content in another format, such as a large-print PDF or a Word document
• read the assessment questions to you over the phone or on a video call
• give you more time, or let you take the course in shorter sessions
• talk through your options if a course isn’t working for you

Email us at [Contact email] or call 07774 031154, Monday to Friday, 8am to 5pm. Tell us which course or page you need, and what would help. We’ll reply within 5 working days.

If you need an adjustment to an assessment, our [Reasonable Adjustments Policy] explains how we decide what we can offer.

4. Reporting a problem

If you find something on the website that isn’t accessible, or isn’t covered in this statement, please tell us at [Contact email]. We’ll look into it and tell you what we plan to do.

If you aren’t happy with our response, you can make a complaint using our Complaints and Appeals Procedure.

If something has gone wrong, we want to put it right. This procedure explains how to make a complaint, how to appeal a decision about your assessment or certificate, and what we’ll do. Last updated: [date].

1. Complaints and appeals: the difference

• A complaint is when you are unhappy with our service. For example, a course didn’t work, an order went wrong, or we didn’t reply when we said we would.
• An appeal is when you want us to look again at a decision about your learning. For example, you think an assessment question was marked wrongly, we refused an adjustment you asked for, or we cancelled a certificate under our Learner Rules.

Both follow the same steps below.

2. Before you make a formal complaint

Many problems can be sorted out quickly. Call us on 07774 031154, Monday to Friday, 8am to 5pm, or email [Contact email]. If we can’t fix it straight away, or you aren’t happy with our answer, use the steps below.

3. How to complain or appeal

Email [Contact email] or write to SE Health & Safety Ltd, 4th Floor, 10 Lower Thames Street, London, EC3R 6AF. Put “Complaint” or “Appeal” at the start of your message. Please tell us:

• your name, and your company if you are a business customer
• the course and certificate number, if relevant
• what happened, and when
• what you would like us to do to put it right

Please contact us within 3 months of the problem. For an appeal about an assessment or certificate, please contact us within 30 days of the decision.

4. What happens next

1. We acknowledge it: we’ll confirm we have received your complaint or appeal within 3 working days.
2. We look into it: someone who wasn’t involved in the original decision will review it. We may ask you for more information.
3. We reply in full: we’ll send you our decision and the reasons for it within 15 working days. If we need longer, we’ll tell you why and when you’ll hear from us.

If we uphold your complaint or appeal, we’ll explain what we’ll do to put it right. This might be a correction, a new attempt at an assessment, a reissued certificate, a refund or an apology.

5. If you are still not happy

If you aren’t happy with our decision, you can ask for it to be reviewed by Simone Eveson or Jamie Eveson. Ask within 14 days of our decision. Their review is our final answer, and we’ll send it within 15 working days.

If you are a consumer, you may be able to take your complaint to an alternative dispute resolution (ADR) provider. We are not obliged to, and do not currently, use an ADR provider. You can also get advice from Citizens Advice.

6. How we use complaints

We keep a record of every complaint and appeal, what we decided and what we changed. We review these records every [6 months] to improve our courses and service.

Making a complaint or appeal won’t affect how we treat you.

If a disability, health condition, learning difference such as dyslexia, or difficulty with written English makes a course or assessment harder for you, we will make reasonable changes so you have a fair chance to show what you know. This policy explains how. Last reviewed: [date].

1. What an adjustment can and can’t do

An adjustment changes how you take a course or assessment. It doesn’t change what is being tested, or make the assessment easier to pass. This keeps every SEHS Academy certificate meaningful.

2. Adjustments we can usually offer

3. How to ask

3.1 Email [Contact email] or call 07774 031154, ideally before you start the course. Tell us which course, and what you find difficult. You don’t have to give us a diagnosis or medical evidence for most adjustments.

3.2 If you are taking the course through your employer, you can ask us directly. We won’t tell your employer about your request unless you ask us to.

3.3 We’ll reply within 5 working days and agree the adjustment with you.

4. How we decide

We consider:

• what you need to take part on equal terms
• whether the adjustment keeps the assessment fair and still tests the same knowledge
• whether it is practical for us to provide

If we can’t offer what you asked for, we’ll explain why and suggest an alternative. You can appeal our decision using the [Complaints and Appeals Procedure].

5. Your information

Any health or disability information you share is kept private and used only to arrange your adjustment. We ask for your consent before recording it. We delete it 1 year after you complete the course, keeping only a note that an adjustment was made. Our Privacy Policy explains more.

6. Records

We keep a record of each request and what we agreed, and review all requests every 12 months to see whether courses could be made more accessible for everyone.

SEHS Academy treats every learner, customer and person who works with us fairly, and designs its courses so that everyone in construction can take part. Owner: Simone Eveson. Last reviewed: [date].

1. Our commitment

We will not discriminate against anyone because of any of the nine protected characteristics in the Equality Act 2010:

• age
• disability
• gender reassignment
• marriage and civil partnership
• pregnancy and maternity
• race, including colour, nationality and ethnic or national origin
• religion or belief
• sex
• sexual orientation

We also won’t treat people unfairly because of their background, level of education, literacy or the job they do.

2. Who this applies to

This policy applies to everyone who works for or with SEHS Academy, including staff, freelance course writers and reviewers. It covers how we treat learners, customers, suppliers and each other.

3. What we do

In our courses

• Write in plain English, with short sections, so courses suit people with different reading levels and people who don’t have English as a first language.
• Use examples, names and pictures that reflect the variety of people who work in construction.
• Avoid stereotypes about who does which job on site.
• Design courses to meet accessibility standards, and offer adjustments under our Reasonable Adjustments Policy.

In our assessments

• Test only what the course teaches, in clear language without trick questions.
• Give every learner the same opportunity to retake an assessment.
• Review questions that particular groups find unusually difficult.

In how we work

• Treat every enquiry, complaint and appeal on its merits.
• Choose freelance writers, reviewers and suppliers fairly, based on their skills.
• Take action if anyone working with us harasses or discriminates against someone.

4. If something goes wrong

If you think you have been treated unfairly, tell us using our Complaints and Appeals Procedure. We take every report seriously, and making a complaint won’t affect how we treat you.

5. Checking it works

Every 12 months we review complaints, appeals, adjustment requests and learner feedback for signs that any group is being disadvantaged, and record what we change.